Refund Policy & Warranty
We are a company of integrity that upholds to our word. Here at Snow Skin Co we believe that our refund policy and warranty are simple and straightforward. The details pertaining to our refund policy and warranty are below:
1 Year Warranty
Here at Snow Skin Co we have a 1 year manufacturer warranty on all our products. This means that if there are any defects within 1 year of receiving your plasma pen, simply contact us at care@snowskinco.com with a video of the defect and we will send out a replacement absolutely free of charge to you. Please note that this warranty is not the same as our 7 day guarantee below:
Refund Policy - Our 7 Day Guarantee
Most guarantees that are 30 days or longer only allow you to get a refund on your order if your product is broken (Which is actually what our above 1 Year Warranty are for).
OUR 7 day guarantee allows you to get a full refund on your order even if you don't have a justifiable reason to return your product! See these 2 examples below ⬇️
1. Say that you decide that you simply don't want the product anymore, you're eligible to return it and get a full refund on your order!
2. Say that you bought one of our products for a friend and they simply don't want it, you're eligible to return it and get a full refund on your order!
There are 100's of reasons why you may want to return your product for a refund, these 2 above sentences are just examples!
Note that your order's delivery date must lie within 7 days for you to be eligible to start your return for your refund.
Steps to Return your Product
1. If your order's delivery date falls within 7 days and you want to return your product for whatever reason, contact us at returns@snowskinco.com
2. If everything is intact and no needle packs are opened, just skip over to Step 3. If a needle pack(s) has been opened, you'll need to order an extra needle pack to replace the one that has been opened. Once the extra needle pack has arrived, see step 3!
3. Pack everything up and send us a photo of all the items simply to ensure that everything is intact.
4. We'll give you the return label. Ship it to the return address provided with a tracking number.
5. Once the tracking number says, "Delivered", let us know, and your order will be refunded!
Please note that we now provide free returns, meaning we'll create the return label & cover the costs.
If you do have any questions concerning our return policy and warranties, just send us an email at returns@snowskinco.com and we will do our very best to get back to you within the next business day.
- The team at Snow Skin Co.